Terms of Service

Existing monthly subscription — accepted agreements only

This section preserves the terms for customers who already accepted the monthly plan. It is not an offer for new requests.

Under this retired plan, the accepted 30-day free period began when Stripe confirmed the saved card, not when the request was submitted. Nothing was charged at signup.

For existing subscribers to this plan, the accepted renewal remains CAD 9.99 each month after that period until cancellation. Any applicable tax is calculated and shown separately on each bill. The accepted first billing date and three-day reminder remain unchanged. This plan is closed to new signups.

You may stop future renewals at any time with no cancellation charge. Your access continues through any already-paid period. Provider work and charges are separate. A provider or result is not guaranteed. Existing paid memberships keep their accepted prices and terms; the free-request model does not reprice past purchases.

Cancel before the 30 free days end to avoid the first charge. Use your private membership page or email help@cityworksforyou.com.

Our service

City Works receives your request, starts the provider search, keeps you informed, and makes an introduction when appropriate local help is available. City Works does not perform the trade work.

Independent providers

The service provider decides whether to accept the request. They set the quote, price, schedule, scope, job terms, permits, safety practices, and warranty, and they are responsible for the work.

No guaranteed connection or result

Provider availability varies. City Works cannot guarantee that a provider will accept a request or promise a price, date, permit, insurance coverage, workmanship, or result.

Your request

Please provide accurate contact, property, timing, access, and job information. Do not submit unlawful content, unsafe instructions, or information you do not have permission to share.

City Works fees

Under an existing accepted Connect agreement, signup and request submission are free. City Works searches using limited job information. Once a suitable provider confirms willingness and availability, we send a link for the $19.99 CAD connection fee with applicable tax itemized at checkout. We connect the parties only after payment is verified and current checks pass. No provider confirmation means no Connect payment request. If availability changes after payment, we review the request with you rather than making another charge automatically.

The exact City Works access fee, plan length, included requests, currency, and applicable tax are shown before payment. The City Works fee is separate from every service provider quote, invoice, or bill.

Customer plans

Accepted Connect purchases are $19.99 CAD for one request at one location, with no subscription. Accepted Home Annual purchases are $99.99 CAD per year and include unlimited requests for one named home during one year. Property Unlimited is $499.99 CAD per year with applicable tax itemized at checkout and includes unlimited provider-search requests across multiple properties for one account holder authorized to arrange service for those properties. It does not provide separate accounts for unrelated people or authorize resale. City Works connects you with a suitable, qualified and available independent provider and tells you when the connection is ready. You can request a different provider. Availability is not guaranteed.

Under an existing accepted added-location agreement, a Home Annual customer may add one named home or business for $75.99 CAD per annual term, with applicable tax itemized at checkout. Requests remain unlimited at the covered locations, and the added location shares the plan's renewal date. Property Unlimited has no added-location fee. Existing Estate 25 subscriptions and accepted $75 added-location agreements retain their accepted terms; this change does not automatically migrate or reprice them.

Unlimited applies to provider-search requests, not contractor work, project supervision, property-management services, emergency response, guaranteed results or insurance. Independent providers agree their work, price, schedule and payment directly with customers. Existing qualification and safety requirements continue to apply.

Annual access

An annual plan begins when payment is confirmed and lasts for the period shown at checkout. Card or bank plans renew once each year only when checkout clearly says so and you separately agree. Interac e-Transfer plans do not renew automatically.

If you agree to automatic renewal, you authorize City Works to charge your saved payment method once each year on the renewal date, with applicable tax itemized on the bill, at the price stated in your renewal notice. We will email you 30 to 60 days before renewal with the date, price, and simple cancellation steps.

You may cancel before renewal at no cost by emailing our support team. You may also cancel after renewal. Any refund will be provided as required by applicable law.

Review before paying

You may review these terms, the Privacy Policy, and the Refund Policy before choosing payment. You may go back and correct your request before accepting the purchase.

Cancellations and refunds

Refund requests are reviewed under our Refund Policy and applicable law. These terms do not limit rights that cannot legally be limited.

Fees after authorized work

A service provider does not pay to review an opportunity or respond with interest and availability. City Works connects the customer with a suitable, qualified and available independent provider; City Works releases only the necessary private details after the account, qualification and one-provider connection checks pass. A saved card or bank account is optional and is not required before a customer connection. There is no per-connection checkout. The provider agrees its own work and price directly with the customer.

Fee bands

For new invitations under the October 23, 2026 fee schedule, the final customer-authorized work value before tax sets the City Works fee: under $300 is $0; $300 to $599.99 is $39.99; $600 to $999.99 is $69.99; $1,000 to $1,999.99 is $119.99; $2,000 to $4,999.99 is $249.99; $5,000 to $9,999.99 is $499.99; $10,000 to $24,999.99 is $899.99; and $25,000 or more is $1,499.99. Applicable tax may be added. Existing invitations, accepted terms and finalized historical statements are not repriced.

Two free connections

A provider's first two completed City Works connections have no City Works fee. The free connections apply automatically while the provider remains qualified and in good standing. Later eligible connections follow the applicable fee schedule; new connections under $300 remain free. The first-two count is based on completed connections, not only chargeable connections.

Existing provider agreements

Provider 365 is not available as part of the current monthly billing model. Existing accepted agreements retain their terms unless a separate change is agreed; prior payments do not become a new transferable credit.

Monthly review and billing

For new agreements under the October 28, 2026 rules, the provider reports completed work with an invoice reference and final-value evidence. The fee is based on the final pre-tax job price, including labour, materials and delivery billed by the provider. The City Works fee is owed when the job is completed even if the customer does not pay or refuses to pay the provider. For the previous month's chargeable completed jobs, providers with a card on file receive a statement on the 7th and their authorized card is charged on the 15th. Providers without a card receive an invoice on the 7th with a secure link to pay that invoice amount. Unfinished work and genuine disputes about completion or job value remain subject to review rather than automatic billing. Existing accepted agreements remain unchanged. There is no provisional quote-based charge.

Failed connection

Non-response with no authorized work does not create a fee. Authorized diagnostic, inspection or partial work is assessed only on its own authorized value. A customer's failure or refusal to pay does not waive the fee for completed work. Disputes about completion or value, abandonment and unclear responsibility require review before billing. A replacement provider is a separate connection.

Not an emergency service

City Works is not an emergency service. For immediate danger to life, health, or property, call 911 or the appropriate emergency authority.

Questions and concerns

For billing, refunds, privacy or sensitive concerns, email our support team.

For general questions, email contact@cityworksforyou.com.

Include your City Works order code when available.

Applicable law

These terms are governed by the laws of British Columbia and Canada that apply to the transaction. Nothing here removes a consumer right provided by applicable law.

Changes

The terms shown when you pay apply to that purchase. If these public terms change, the effective date at the top of this page will also change.