Request a review
Email help@cityworksforyou.com with your name, City Works order code, payment date, and a short explanation. Do not email full card or banking numbers.
Effective July 30, 2026
Refund Policy
Tell us if something went wrong with a City Works payment. We review each request fairly using the payment record, work already completed by City Works, the reason for the request, and applicable law.
How review works
Case-by-case decision
We review duplicate charges, payment errors, cancellations, service-access concerns, and other refund requests individually. Approval is not automatic and depends on the facts and applicable law.
Provider charges are separate
A service provider's quote, deposit, invoice, refund, warranty, or work dispute is governed by that provider's terms. City Works will keep a record of concerns reported to us.
Approved refunds
If a refund is approved, City Works records it and returns the approved amount through an appropriate payment method. Processing time after issuance may depend on the bank or payment provider.
Your rights
Before payment
You can review the price, plan, taxes, terms, and this policy before paying. You can return to the request and correct an error before accepting the purchase.
Statutory rights
This policy does not remove cancellation, refund, charge-reversal, or other consumer rights that apply under British Columbia or Canadian law.
Annual plans
City Works annual plans are paid once and do not renew automatically unless checkout clearly says otherwise and you expressly agree. Ending use of a plan does not automatically create a refund.
Payment concern
Contact City Works promptly if you believe a payment is wrong or unauthorized so we can review the payment record and explain the next step.