Existing monthly home memberships
The following terms apply to an existing accepted membership, not to a new free request.
The retired monthly plan included an initial 30-day free period after card save, followed by CAD $9.99 per month for unlimited City Works requests at one named home. This is not a new offer. Existing subscribers keep their accepted terms, with no extra-request fees, request packs, or optional add-ons. Any applicable tax is shown separately on each bill. Cancellation before the accepted free period ends avoids the first charge. Provider charges are separate. See your existing monthly terms.
You may stop future renewals at any time through your secure membership link or by emailing help@cityworksforyou.com. There is no cancellation charge or required extra paid month, and access continues through your already-paid period. Stopping renewals does not itself submit a refund request. You can ask for a refund under this policy; statutory cancellation and refund rights remain unchanged.
Earlier paid-first agreements
Existing paid-first members keep their accepted terms. If you want to upgrade, contact City Works before buying the annual plan. Under the earlier agreement, your initial $19 payment can be credited once toward the existing $99 Home Annual plan after the payment and unused credit are confirmed. Later monthly payments are not credited. A refunded, disputed, or already-credited payment cannot be credited again. Home Annual includes unlimited requests at one named home during the paid annual term.
Earlier $19.99 purchases keep their original unused $19.99 annual-upgrade credit. We verify the payment before applying any credit.